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New Wacker Neuson distributor brings service & parts to customers

Wacker Neuson South Africa has appointed a new distributor, BP Manufacturing (BPI) on 1st July 2015 to enhance service levels and position themselves closer to their customers in the local construction and agricultural sectors.

As part of the leading global manufacturer and supplier of a wide range of world-class quality light equipment and compact machines, Wacker Neuson has been serving the South African market for more than 30 years with its current footprint covering the entire sub-Saharan region.

“It is extremely important for us that we match the quality of our world-class products with equally high service levels,” says Francois Griesel, National Sales Manager for Wacker Neuson South Africa. “This appointment is a perfect fit as it brings together two market leaders in the construction and agricultural industries. Wacker Neuson’s range of light compact equipment are well accepted within these market segments due to their performance, economy and reliability; BPI has an excellent reputation, particularly in the agricultural industry, with five agricultural outlets in strategic locations across South Africa. Part of a larger group, Africom, BPI’s wide regional footprint allows for distribution to reach their strong customer base in the Northern Cape, Free State, North West as well as Limpopo Province.”

This expanded customer base provides Wacker Neuson with excellent growth opportunities in its light construction equipment range and will also assist in securing future partnerships in the construction industry. “The appointment also allows us to be closer to our customers for service and parts availability,” adds Griesel.

Wacker Neuson views its relationship with its distributor network, which currently totals 22, including 7 cross-border distributors, as a two-way alliance. This means that both parties have a number of responsibilities to ensure the success of the partnership, and ultimately customer service.

In terms of Wacker Neuson’s responsibilities it is imperative that the company delivers reliable, capable, competitive products at market prices to satisfy the needs of customers within their respective sectors, backed by the best support to all parties involved. According to Griesel, the focus is to support the network and collectively grow the business in key areas around South Africa.

BPI is responsible for the supply of the full Wacker Neuson range of compact equipment which comprises of Compact Excavators, Skid Steer Loaders, Wheeled Loaders, Tele Handlers and Dumpers available from BPI. The company’s responsibilities to Wacker Neuson includes  primarily to concentrate on customer sales and service and help provide solutions to customers’ needs. “As this is a vast sector throughout the agricultural and construction industries, the potential is huge,” notes Griesel. “Additional responsibilities include servicing the community and promoting our products and services to all augmented sectors within the regions that BPI is responsible for.” Griesel adds that Wacker Neuson will provide BPI with all necessary product and service training.

One of the main benefits of BPI’s appointment as a Wacker Neuson distributor is the fact that it has access to one of the top global companies with more than 148 years of experience in the manufacture of compact equipment. German engineering built into each and every product has developed a culture of excellence which has earned Wacker Neuson an enviable reputation for quality, operational efficiency, reliability and versatility across its product ranges, geared to maximise uptime and production levels. “We are able to tap into an international pool of expertise and we have tremendous support structures to assist and grow new business to new heights,” says Griesel.

“The appointment of BPI will assist us in maintaining our high standards of customer satisfaction which is at the forefront of Wacker Neuson and this will filter through our network across Sub-Sahara Africa,” concludes Griesel.